Refunds & Returns

We want you to be genuinely happy with your Black Stone Sharps tools. If something is not right, we will work with you to fix it.

Return window

You may return most unused items within 30 days of delivery for a refund or exchange. To be eligible, the item must be in its original, resalable condition and packaging, unused and unmarked.

Items that cannot be returned

For hygiene and quality reasons we cannot accept returns of used sharpening stones, opened honing compounds or oils, or leather strops that have been charged with compound, unless the item is defective. Gift cards are non-returnable.

How to start a return

Email support@blackstonesharps.store with your order number and a short note about what you would like to do. We will reply with a return authorization and the return address. Please do not send items back without contacting us first, as unauthorized returns may be delayed.

Return shipping

If the return is because of our error or a defective product, we cover return shipping. For change-of-mind returns, the customer is responsible for return shipping, and the original outbound shipping cost is non-refundable.

Refund timing

Once we receive and inspect your return, we will notify you by email and issue any approved refund to your original payment method within five to seven business days. Depending on your bank or card issuer it may take an additional few days for the credit to appear on your statement.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want. If you need help choosing the right grit or system, email us first — we would rather help you get it right than process a return.

Defective or wrong items

If you received a defective item or the wrong product, contact us within 30 days and we will arrange a replacement or full refund including shipping, at no cost to you.

Condition of returned items

Returned items must arrive in the same condition you received them: unused, unmarked, with all original packaging, protective wrapping, inserts and any included accessories. Stones must be dry and unused with no slurry marks; strops must be un-charged; compounds and oils must be unopened and sealed. We inspect every return on arrival, and we may reduce or decline a refund on items that come back used, damaged by the customer, or missing parts.

How your refund is issued

Approved refunds are returned to the original payment method used at checkout. We are not able to refund to a different card or account. Once we have inspected your return and approved it, we process the refund within five to seven business days; your card issuer or bank then posts the credit on its own schedule, which can add a few more days.

Original shipping charges

For change-of-mind returns, the original outbound shipping charge is non-refundable and return shipping is the customer’s responsibility. For a defective item, an item damaged in transit, or our own error, we cover shipping both ways and refund the full amount you paid.

Late or missing refunds

If you have not received an approved refund after ten business days, first check with your bank or card issuer, since posting times vary. If it still has not appeared, email support@blackstonesharps.store with your order number and we will trace it.

Warranty & defects

We stand behind the quality of every tool we sell. If a product fails due to a manufacturing defect within a reasonable period of normal use, contact us with your order number and photos and we will repair, replace or refund it. This does not cover normal wear, stones that have simply been used up, or damage from misuse, dropping, or improper storage.

Gifts

If you received an item as a gift and need to return it, email us — we can arrange store credit for the gift recipient or a refund to the original purchaser, depending on the situation.

Contact

Every return starts with an email to support@blackstonesharps.store. Include your order number and tell us what you would like to do, and we will guide you through it quickly.

Restocking

We do not charge a restocking fee on eligible change-of-mind returns that arrive in original, resalable condition. We reserve the right to apply a reasonable restocking adjustment only where an item is returned incomplete or with damage that reduces its resale value, and we will always explain any such adjustment before it is applied.

Order arrived incorrect

If we shipped the wrong item or a grit/size other than what you ordered, do not use it — email support@blackstonesharps.store with your order number and a photo, and we will send the correct item and a prepaid return label for the incorrect one at no cost to you. We check every order before it leaves, but we are human, and when we get it wrong we fix it quickly and completely.